Returns & Exchanges
This policy applies to products purchased from the website jockeynz.co.nz for delivery within New Zealand.
What is the Jockey returns policy?
We will accept returns for change of mind on products purchased online within 30 days from date of receipt, or if faulty. Goods can be returned using a Post Haste pickup at no cost to you. For change of mind returns, items must be unworn with tags still attached.
How can I request a return, exchange or refund?
You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.
What happens if my product is faulty?
Jockey takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please contact our Customer Service team on 0800 JOCKEY (562 539) between 10am and 7.30pm New Zealand Daylight Time (NZDT) Monday to Friday. We will advise and assist with the returns process. Jockey will ensure all costs associated with returned goods, including delivery, is at no expense to you.
What are my options when I return an item?
Whether your item was faulty or you've just changed your mind, Jockey provides three returns options:
1. Exchange for an alternate size/colour (subject to stock availability)
2. Store Credit to your Jockey online account (for customers with a Jockey member account)
3. Refund to your original method of payment (e.g. Credit Card or PayPal)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Jockey. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
How long will it take to receive a refund?
Once your goods have been received by Jockey, please allow up to 5 working days for your refund to be processed.
Can I return an item to a retail store?
Goods purchased from jockey.co.nz must be returned via our online returns system. Jockey goods purchased from retail stores need to be returned to the store from which those goods were purchased.
What will happen if I return an item purchased with a Gift Voucher?
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
Who gets refunded if I return a gift?
The refund will be credited to the original card or account used to purchase the gift.